This year’s World’s Best Awards survey closed on Mar. 2, just before widespread stay-at-home orders were implemented as a result of COVID-19. The results reflect our readers’ experiences before the pandemic, but we hope that this year’s honorees will inspire your trips to come—whenever they may be.
The best hotel brands in the world share several qualities, but chief among them is sterling service — specifically, the ability to intuit guests’ needs and desires, then execute on them flawlessly to create a truly unforgettable stay. And as luxury travelers continue to crave destination-driven experiences, T+L readers also prioritize brands whose properties marry setting, architecture, and décor into a deep sense of place.
Every year for the World’s Best Awards survey, Travel + Leisure asks readers to weigh in on travel experiences around the globe — to share their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more. Readers rated hotel brands on their locations, rooms/facilities, food, service, and overall value.
To create a sense of hospitality, hotel brands rely heavily on their staff members, who often go above and beyond to ensure guests feel welcomed and well cared for. The storied Waldorf Astoria Hotels & Resorts, which maintains a collection of 36 properties and came in at No. 21 this year, inspired a sense of “belonging” in one traveler, who also said guests are treated “like royalty at any of their hotels.” Readers also waxed poetic about Aman, this year’s No. 6, saying the ultra-luxe brand’s 32 locations all offer an “unreal level of service” and are “worth the splurge.” Of course, achieving the highest levels of hospitality is no simple feat. In the case of Rosewood Hotels & Resorts (No. 16), one reader attributed its success to striking “the appropriate balance of execution, authentic delivery, sophistication, and luxury.”
Several reader favorites are buoyed by new additions to their portfolios. No. 3 Oberoi Hotels and Resorts and No. 15 Mandarin Oriental both opened new properties that landed on this year’s It List of best new hotels around the world. The former welcomed its new Marrakesh location — a 28-acre spread inspired by the city’s 16th-century Islamic college (Ben Youssef Madrasa) and set against a backdrop of fruit groves and the Atlas Mountains — while the latter rooted itself in Doha’s emerging Msheireb Downtown neighborhood with a modern, 158-room outpost.
But this year’s winner wrested the top spot from last year’s repeat winner — Six Senses Hotels Resorts Spas, which now sits at No. 7 — through a combination of consistently irreproachable service and sumptuous accommodations. Read on to find out which brand reigns supreme.
1. The Leela Palaces, Hotels and Resorts
Score: 96.82
More information: theleela.com
Though the brand has just nine properties, this India-based collection managed to leap from the No. 10 spot in 2019 to take this year’s No. 1 position. Perhaps Leela’s focus is one of its greatest strengths. “I love small brands like these,” wrote one reader. “They can consistently give you high-quality accommodations and service.” Of course, the allure of India might also have played a role, as travelers have long felt drawn to places like Delhi’s Red Fort and Udaipur’s Lake Pichola. Multiple people enthused that Leela’s properties are in “the best locations,” which include many of India’s major tourism hubs. Cases in point: two of the brand’s hotels also secured spots on this year’s list of top 100 hotels in the world: the Leela Palace New Delhi at No. 32 and the iconic Leela Palace Udaipur at No. 19, which was also crowned this year’s top resort in India.
2. Capella Hotels & Resorts
Score: 96.36
More information: capellahotels.com
3. Oberoi Hotels & Resorts
Score: 95.16
More information: oberoihotels.com
4. Red Carnation Hotel Collection
Score: 94.29
More information: redcarnationhotels.com
5. One&Only Resorts
Score: 94.22
More information: oneandonlyresorts.com
6. Aman
Score: 93.74
More information: aman.com
7. Six Senses Hotels Resorts Spas
Score: 93.66
More information: sixsenses.com
8. Taj Hotels Palaces Resorts Safaris
Score: 93.45
More information: tajhotels.com
9. Anantara Hotels, Resorts & Spas
Score: 93.01
More information: anantara.com
10. Rocco Forte Hotels
Score: 92.83
More information: roccofortehotels.com
11. Belmond
Score: 92.69
More information: belmond.com
12. Inkaterra Hotels
Score: 92.24
More information: inkaterra.com
13. The Peninsula Hotels
Score: 92.22
More information: peninsula.com
14. Sofitel Legend
Score: 92.17
More information: sofitel.accor.com
15. Mandarin Oriental
Score: 91.95
More information: mandarinoriental.com
16. Rosewood Hotels & Resorts
Score: 91.43
More information: rosewoodhotels.com
17. Auberge Resorts Collection
Score: 91.23
More information: aubergeresorts.com
18. The Luxury Collection
Score: 90.69
More information: the-luxury-collection.marriott.com
19. Four Seasons Hotels & Resorts
Score: 90.57
More information: fourseasons.com
20. Montage Hotels & Resorts
Score: 90.47
More information: montagehotels.com
21. Waldorf Astoria Hotels & Resorts
Score: 89.95
More information: hilton.com
22. St. Regis
Score: 89.88
More information: st-regis.marriott.com
23. Hyatt Ziva
Score: 89.79
More information: hyatt.com
24. Langham Hotels & Resorts
Score: 89.77
More information: langhamhotels.com
25. Shangri-La Hotels & Resorts
Score: 89.63
More information: shangri-la.com
See all of our readers’ favorite hotels, cities, airlines, cruise lines, and more in the World’s Best Awards for 2020.
