What To Do When An Airline Changes Your Seat
When right-wing pundit Ann Coulter resorted to complaining on Twitter about having her seat moved on a recent Delta flight, she gave the world a golden example of how not to behave. Perhaps she wasn’t fully aware of her rights — or the airline’s — but the tweetstorm that unfolded reminds us why it’s always important to know your rights as a passenger. When you purchase an airline seat, you are required to acknowledge that you agree to the contract of carriage, a legally binding agreement between you and the airline, usually by checking a box next to the phrase “I agree to the terms and conditions of the contract of carriage” or some variation thereof....